Careers at WFWCOH

Job Summary:

Are you passionate about positively impacting the lives of individuals and families in need?  If so, West Fort Worth Center of Hope (WFWCOH) invites you to join our compassionate team as a Relief Case Manager to assist families and individuals in the Las Vegas Trail community.  WFWCOH operates various programs to help those in need and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability.  As a Relief Case Manager, you will play a pivotal role in ensuring our clients receive the utmost care and support.  You will work closely with individuals and families, offering guidance, resources, and advocacy. 

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The Relief Case Manager is responsible for engaging clients to assess needs, connect clients to resources, provide emergency financial assistance, and work with clients on life skills training (budgeting, time management, etc.), with an overall goal to help clients attain a higher level of self-sufficiency.  This position will work as part of WFWCOH’s Support Services team, which works with individuals and families through three phases: Relief, Stabilization, and Restoration.  This position requires an understanding of a trauma-based, client-centered approach to serving clients.

 

Education/Experience:

• Bachelor’s degree in Social Work, Psychology, Sociology, or other social sciences strongly preferred

• Minimum 1-3 years of previous case management or community outreach experience

• Experience providing services to at-risk populations

 

Responsibilities & Expectations:

• Provide intake and case management services to individuals and families in need of immediate assistance

• Assess the overall needs of clients and create an individualized plan of care to increase client self-sufficiency

• Provide Life Skills training to clients, such as budgeting, time management, etc.

• Meet regularly with clients for ongoing service plan updates and provide financial assistance

• Provide short-term supportive counseling, advocacy, resources, and educational support to clients

• Identify barriers to services and advocate for services with external service organizations

• Connect clients to services to support long-term self-sufficiency as well as advocate on their behalf with landlords, apartment managers, social service agencies, and other service providers

• Provide respectful and dignified care that is culturally sensitive, fair, and non-discriminatory

• Continue to develop professional skills and spiritual life

• Complete monthly reports as requested by the Executive Director and funding partners

• Adhere to applicable ethical code and maintain professionalism with clients, partners, volunteers, staff, and guests

• Adapt to changing workload

• Manage client files and maintain accurate documentation in hard copy files and electronic databases

• Partner with other like-minded programs in the community, understand services offered and build relationships with key leaders in the area

• Other related duties as assigned

 

Qualifications:

• Strong working knowledge of motivational interviewing

• Ability to work independently to gather resources

• Ability to maintain confidentiality of client information

• Strong organizational and time management skills with the ability to meet deadlines

• Highly motivated self-starter with the ability to work well under pressure

• Strong and effective verbal and written communication skills

• Possess personal development and budgeting skills

• Strong interpersonal skills with the ability to apply compassion and empathy while dealing with stressful and difficult situations

• Ability to work and interact with diverse groups of people

• Familiarity with Fort Worth community resources and support services preferred but not required

• Proven ability to work as a team player while maintaining positive working relationships

• Proficient computer skills such as email, Microsoft Office, Google Suite, etc.

• Valid driver’s license, insurance, and reliable transportation required

• Have a growing faith in Jesus Christ, a calling to social ministry, and a desire to humbly serve wherever needed

• Bilingual (English/Spanish) is a plus

 

Position Details:

• Full-time (35 hours a week)

• Normal business hours are Monday through Friday, 9:00 am – 5:00 pm.  However, this is a full-time position requiring flexible hours, including occasional evenings and weekends

• This position reports to the Executive Director

• Start date: Immediately

• Annual salary: $37,500 – 41,250 (dependent on experience)

• Benefits: Monthly stipend to cover health insurance, generous PTO, 4.5 day work week (half day Fridays), continuing education opportunities, flexibility to foster healthy work-life balance

• Closing Date for Applications: Applications will be reviewed on a rolling basis, resumes will be reviewed as submitted, and eligible applicants will be interviewed until the position is filled

 

To Apply:

Send a cover letter, resume, and three (3) professional references to Amanda@wfwcenterofhope.com, type Relief Case Manager in the subject line.

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